Refund policy
All items sold on BlueLock Merchandise are made to order specifically for you. Because of this, we do not accept returns or exchanges for reasons such as wrong size ordered, change of mind, or simply not liking the item once it arrives. Please check the size chart carefully before ordering, since each product is printed only after you place your order.
We WILL replace or refund your order if:
- The item arrives damaged or defective
- The item was printed incorrectly (wrong design, wrong color, wrong text)
- You received the wrong product entirely
- Your order never arrives, and tracking confirms it was lost in transit
How to claim this:
Email us at bluelockawm@gmail.com within 7 days of delivery with:
- Your order number
- A clear photo of the issue (for damaged/defective/misprinted items)
We'll review it and get back to you within 2–3 business days with a replacement or refund.
Processing refunds:
Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank.
Cancellations:
Since production starts almost immediately after ordering, we can only cancel or modify an order within a few hours of purchase. Contact us right away at bluelockawm@gmail.com if you need to change or cancel an order — we can't guarantee it if production has already started.